Josh Wallace, a sales executive, has recently been promoted to the position of sales manager at Synergy Corporation Bank. He has in the past gained a strong track record of making the highest number of sales in his branch. During his first few months as a manager, he regularly appreciated and acknowledged the team's efforts because he knew that it was the driving force behind high performance. However, the company has recently expressed its dissatisfaction with Josh's team as it has consistently failed to meet the sales targets of the branch. Which of the following, if true, would best explain this situation?
A) The bank had an existing list of contacts which was shared with the team.
B) The team was allotted areas with families from high income groups.
C) There has been a sharp rise in the country's citizens' purchasing power.
D) Josh had prior experience in leading large sales teams.
E) The team was motivated by extrinsic factors instead of intrinsic factors.

Question

Quizplus · Accepted Answer

The reliance on extrinsic factors (like rewards, bonuses, or recognition) for motivation can lead to a decrease in intrinsic motivation (personal satisfaction or interest in the work itself), which might explain why the team's performance has dropped despite Josh's efforts to appreciate and acknowledge their work.

Josh Wallace, a Sales Executive, Has Recently Been Promoted to the Position