TQM is important because each of the ten decisions made by operations managers deals with some aspect of identifying and meeting customer expectations.

Question

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TQM (Total Quality Management) is a customer-focused approach to management that seeks to improve quality and meet customer expectations in all aspects of an organization's operations. The ten decisions made by operations managers, such as product design, quality management, and capacity planning, all involve meeting customer expectations and therefore are influenced by TQM.

TQM Is Important Because Each of the Ten Decisions Made