A quality loss function includes all of the following costs EXCEPT:
A)the cost of scrap and repair.
B)the cost of customer dissatisfaction.
C)inspection,warranty,and service costs.
D)sales costs.
E)costs to society.

Question

Quizplus · Accepted Answer

Quality loss functions do not incorporate sales costs as they are not directly related to the quality of the product or service being offered. The other options listed are all costs that can be associated with poor quality and can therefore be included in a quality loss function.

A Quality Loss Function Includes All of the Following Costs