Which of the determinants of service quality involves performing the service right the first time?
A) access
B) courtesy
C) credibility
D) reliability
E) responsiveness

Question

Quizplus · Accepted Answer

The determinant of service quality that involves performing the service right the first time is reliability. Reliability refers to the ability of the service provider to perform the promised service with accuracy and consistency. This includes doing it right the first time, without errors or the need for rework.

Which of the Determinants of Service Quality Involves Performing the Service