Walter Shewhart is listed among the important people of operations management because of his contributions to:
A) assembly line production.
B) measuring productivity in the service sector.
C) just-in-time inventory methods.
D) statistical quality control.
E) information technology.

Question

Quizplus · Accepted Answer

Walter Shewhart is known for his contributions to statistical quality control, which is the use of statistical methods to monitor and improve the quality of products or services. Shewhart developed the control chart, a tool that helps to identify when a process is operating within normal limits and when it is outside of those limits and in need of adjustment. This approach to quality control has been widely adopted in manufacturing and other industries. While Shewhart's work may have had some impact on other areas of operations management such as productivity measurement or inventory management, his most significant contributions were in the area of statistical quality control.

Walter Shewhart Is Listed Among the Important People of Operations