We-Train-Em has hired you to develop training materials for their seminars.Your first assignment is to write a training manual that will assist new managers in designing an appropriate structure for their part of an organisation.Included in the manual will be information about the key questions that they must answer in deciding about the best organisational structure. ________ is addressed by asking the question,"On what basis will jobs be grouped together?"
A)Formalisation
B)Work specialisation
C)Centralisation and decentralisation
D)Departmentalisation

Question

Quizplus · Accepted Answer

Departmentalisation is the process of grouping jobs together based on their similarity in terms of function, product, process, geography, customer, or project. Therefore, the key question that must be answered to determine an appropriate structure is "On what basis will jobs be grouped together?" This is the essence of departmentalisation. Option A (formalisation) relates to the extent to which rules and procedures govern employee behavior, option B (work specialisation) relates to the degree to which tasks are divided into smaller, specialized tasks, and option C (centralisation and decentralisation) pertains to the degree to which decision-making authority is retained at the top or delegated to lower levels of the organisation.

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