Which of the following is a software system that plans and executes business processes related to customers,sales,promotions and customer service?
A)ERP
B)CRM
C)PLM
D)SOA
E)SCM

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) is a software system that plans and executes business processes related to customers, sales, promotions, and customer service. ERP (Enterprise Resource Planning) handles overall business process management, PLM (Product Lifecycle Management) is focused on product development, SOA (Service-Oriented Architecture) is an architectural approach, and SCM (Supply Chain Management) is focused on managing the flow of goods and services from the point of origin to the point of consumption.

Which of the Following Is a Software System That Plans