In terms of the 'quality' framework,which of the following would be classified as a cost of internal failure activities?

Question

Quizplus · Accepted Answer

Costs of occupational health and safety claims are classified as a cost of internal failure activities under the 'quality' framework. Internal failure activities refer to costs incurred due to defects found before the product or service is delivered to the customer, including repairing or reworking the product, handling customer complaints, and processing returns. Costs such as employee training and depreciation of testing equipment would fall under the category of prevention costs. Fines for environmental damage would fall under the category of external failure costs.

In Terms of the 'Quality' Framework,which of the Following Would