In terms of the 'quality' framework,which of the following would be classified as a cost of external failure activities?

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Cost of external failure activities refer to expenses related to the consequences of poor quality that occur after delivery to the customer. Loss of future sales due to public awareness of the firm's non-environmentally friendly activities is an example of a cost of external failure activity. Recycling of packaging materials from suppliers and inspecting processes and products are examples of prevention costs, while the cost of cleaning up plant interior following a chemical spillage is an example of an appraisal cost.

In Terms of the 'Quality' Framework,which of the Following Would