A company that had previously sent its call centre business to India has now brought that business back to small towns in the U.S.such as Dubuque,Iowa.This is an example of

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Backsourcing is the process of bringing back outsourced business processes to the original company. In this case, the company brought back its call centre business from India to small towns in the U.S., which is an example of backsourcing.

A Company That Had Previously Sent Its Call Centre Business