Which of the following metrics is most likely used in evaluating an outsourced call centre but not a manufacturing process?

Question

Quizplus · Accepted Answer

Personnel evaluations and training would be most likely used in evaluating an outsourced call centre, as the quality of customer service relies heavily on the training and performance of the call centre employees. This metric would not be as relevant in evaluating a manufacturing process, where other metrics such as cost, delivery, logistics, and quality may be more important.

Which of the Following Metrics Is Most Likely Used in Evaluating