Manufacturing organizations have ten strategic OM decisions, while service organizations have only eight.

Question

Quizplus · Accepted Answer

Service organizations actually have ten strategic OM decisions as well. The two additional decisions for service organizations are managing capacity and managing demand. The eight decisions that are common to both manufacturing and service organizations are: design of goods and services, managing quality, process and capacity design, location strategy, layout strategy, human resources, supply chain management, and inventory management.

Manufacturing Organizations Have Ten Strategic OM Decisions, While Service Organizations