______ are symbolic figures who set standards of performance by modeling certain behaviors, and they can be the organization's formal leaders.

Question

Quizplus · Accepted Answer

Heroes are symbolic figures who set standards of performance by modeling certain behaviors, and they can be the organization's formal leaders as well as informal influencers. First-line managers may also set standards of performance, but they do so primarily through their day-to-day management duties rather than through symbolic actions. Large investors in an organization may have influence over decision-making, but they typically do not serve as symbolic figures who set standards of performance. A hypocritical leader would not be effective in setting standards of performance, as their actions would not align with their words.

______ Are Symbolic Figures Who Set Standards of Performance by Modeling