The heart of Deming's approach to quality management was to institute an) __________ approach to continual improvement based on statistical analyses of the firm's operations.
A) process
B) production
C) operations
D) centralized
E) decentralized

Question

Quizplus · Accepted Answer

Deming's approach to quality management focused on a process-based approach to continual improvement. He emphasized the use of statistical analyses to identify areas where processes could be improved, and encouraged organizations to focus on improving those processes rather than simply trying to improve individual products or services. This approach is often referred to as "total quality management" or TQM. Choices B, C, D, and E are not as relevant to Deming's approach to quality management.

The Heart of Deming's Approach to Quality Management Was to Institute