Inconsistencies between the emotions a person feels and the emotions a person projects is called emotional dissonance.

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Emotional dissonance refers to the discrepancy between a person's internal emotional state and the emotions they are expected to display in a certain situation, such as in a customer service job where they are expected to remain calm and polite even if they are feeling frustrated or angry.

Inconsistencies Between the Emotions a Person Feels and the Emotions