Jennifer has come to realize that conflict has both functional, as well as dysfunctional, outcomes. She has observed examples of both in her organization.
-Jennifer's boss asks for her recommendations on strategies for promoting functional conflict within the company. Which of the following is Jennifer most likely to recommend?

Question

Quizplus · Accepted Answer

Empowering employees to question their bosses with impunity promotes functional conflict within the company as it encourages open communication and the sharing of diverse opinions and perspectives. This can lead to better decision-making, increased creativity, and improved teamwork. Punishing individuals who support beliefs that management has rejected, implementing a policy of promoting personnel who are conflict avoiders, training managers to discourage devil's advocates in the decision-making process, and encouraging managers to reward employees who keep their opinions to themselves all promote dysfunctional conflict, which can lead to negative outcomes such as decreased morale, decreased productivity, and increased turnover.

Jennifer Has Come to Realize That Conflict Has Both Functional