When Neal Patterson, CEO of Cerner Corporation, sent his seething e-mail to 400 managers, he erred by selecting the wrong ________.

Question

Quizplus · Accepted Answer

The question specifically mentions Neal Patterson selecting the wrong something, and the options provided all relate to different aspects of communication. Out of these options, the most appropriate one in this context is the channel for his message. The e-mail could have been better communicated through a different channel, such as a face-to-face meeting or a phone call, which would have allowed for a better exchange of complex emotions and ideas, and prevented misinterpretations by the managers.

When Neal Patterson, CEO of Cerner Corporation, Sent His Seething