In dealing with cross-cultural communication, a manager might practice putting herself in the place of the employee, a method termed ________.
A) evaluation
B) empathy
C) complicity
D) commiseration
E) apathy

Question

Quizplus · Accepted Answer

Empathy means understanding and sharing the feelings and experiences of others, which is important in cross-cultural communication to avoid misunderstandings and build relationships. Evaluating, complicity, commiseration, and apathy are not effective approaches in this context.

In Dealing with Cross-Cultural Communication, a Manager Might Practice Putting