Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript.

Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.

-Brenda should advise new employees to do which of the following when dealing with others from different cultures?
A) Remember that individuals are similar in many ways.
B) Avoid interpreting another's actions until you know the full story.
C) Act decisively and quickly to demonstrate your power.
D) Minimize opportunities for feedback.
E) Do your best to avoid conflict.

Question

Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript.

Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.

-Brenda should advise new employees to do which of the following when dealing with others from different cultures?
A) Remember that individuals are similar in many ways.
B) Avoid interpreting another's actions until you know the full story.
C) Act decisively and quickly to demonstrate your power.
D) Minimize opportunities for feedback.
E) Do your best to avoid conflict.

Quizplus · Accepted Answer

The Answer of Zeus Industries sells satellite television systems. In the past, the company has been highly successful, and the senior management has created special perks and lavish offices for themselves. Other employees do not have access to these perks, and their facilities are nondescript.

Recently, the company invested heavily in one of the many new technologies available. Employees tell senior management that this investment was the right choice, but sales keep decreasing. Some sales employees have also given incorrect information to suppliers, even though the company has held numerous intensive training sessions to keep sales personnel apprised of changes in the industry. The company has also received low customer service ratings from recent consumer surveys. These surveys indicate that customers are frustrated with the specialized technical knowledge necessary to operate their satellite systems.

-Brenda should advise new employees to do which of the following when dealing with others from different cultures?
A) Remember that individuals are similar in many ways.
B) Avoid interpreting another's actions until you know the full story.
C) Act decisively and quickly to demonstrate your power.
D) Minimize opportunities for feedback.
E) Do your best to avoid conflict.

Zeus Industries Sells Satellite Television Systems