Several years ago you began a small retail store to sell computer parts. The store grew and the business expanded to offer computer repair and custom programming. You have noticed that people have definite expectations about what their appropriate roles within the expanding company should be.
-To clear up role confusion, you have decided that you must come to an unwritten agreement with each employee about your mutual expectations. You are developing a(n) ________.
A) role playing document
B) role expectation contract
C) psychological contract
D) employment contract
E) implicit role adherence schedule

Question

Quizplus · Accepted Answer

A psychological contract is an unwritten agreement between an employer and employee about their mutual expectations. It includes the implicit expectations, beliefs, and assumptions that underlie the employment relationship. By formalizing these expectations, the employer can help to avoid role confusion and create a more positive work environment. A role playing document, role expectation contract, employment contract, and implicit role adherence schedule are not appropriate terms for this concept.

Several Years Ago You Began a Small Retail Store to Sell