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Julie Smiles and Acts Politely Towards a Customer at Her

Question 40

Multiple Choice

Julie smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Julie displays and the emotions she is actually experiencing?


A) felt emotions
B) emotional dissonance
C) conditional emotional response
D) emotional distance
E) emotional exposure

Correct Answer:

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