A support department is being flooded with low-level technical calls. To help with the problem, the IT department adds a frequently-asked questions page to the company web site. This is an example of _______________.

Question

Quizplus · Accepted Answer

Adding a frequently-asked questions page is an example of joint problem-solving as it involves creating a resource that helps both the support department and the customers by addressing common issues efficiently.

A Support Department Is Being Flooded with Low-Level Technical Calls