A quality product or service is one that meets or exceeds customer expectations.
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Q13: Internal failure costs incurred by failure of
Q14: The two types of quality performance reports
Q15: Quality cost performance reports contain two essential
Q16: The zero-defects model claims that it is
Q17: The decision making contexts related to quality
Q19: Prevention costs are incurred to prevent poor
Q20: A quality cost report lists costs for
Q21: Environmental costs of production and post-purchase costs
Q22: Costs incurred and paid for by the
Q23: _ analysis relies in the analysis of
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