Gerald's Tire Service provides each employee with a clean,sharp-looking uniform.It also instruct employees to put all tools back where they belong and keep the work area clean and uncluttered.Gerald's Tire Service emphasizes __________ in the five service quality dimensions.

Question

Quizplus · Accepted Answer

Tangibles refer to the physical aspects of the service environment, such as the appearance of facilities, equipment, and personnel. Providing clean uniforms and maintaining a clean and organized work area are both examples of tangibles.

Gerald's Tire Service Provides Each Employee with a Clean,sharp-Looking Uniform