Jorge Linez,owner of Shadetree Muffler Shop,must be physically present when he works on a car.The need for his presence as the service is performed is an example of the intangibility of services.

Question

Quizplus · Accepted Answer

The statement is incorrect because the need for Jorge Linez's physical presence is an example of the inseparability of services, not intangibility. Intangibility refers to the fact that services cannot be seen, touched, or felt before they are purchased, whereas inseparability means that the service provider must be present when the service is performed.

Jorge Linez,owner of Shadetree Muffler Shop,must Be Physically Present When