Retailers who have give their sales clerks the authority to handle customer complaints without having to get approval from a supervisor are using empowerment.

Question

Quizplus · Accepted Answer

Empowerment means giving employees the authority and resources to make decisions and take action in their work without having to constantly seek approval from a supervisor. Allowing sales clerks to handle customer complaints without getting approval is an example of empowerment.

Retailers Who Have Give Their Sales Clerks the Authority to Handle