The management at Canadian Pacific (CP)Hotels has authorized its hotels' staffs to provide whatever amenity--such as a special magazine or a hypoallergenic pillow--their frequent stayers request as quickly as possible.This is an example of:

Question

Quizplus · Accepted Answer

The action of allowing the staff to provide whatever amenity the frequent stayers request as quickly as possible is an example of empowerment. This means that the staff is given the authority and responsibility to make decisions and take actions to meet the needs of the guests.

The Management at Canadian Pacific (CP)Hotels Has Authorized Its Hotels