Rose is a telephone order taker for Brylane,a catalog retailer of furnishings for bedrooms and baths.When a customer called and asked if the sea green in a bedspread that she had purchased matched the green in a lamp that was being offered in the newest Brylane catalog.Rose got the potential customer's phone number,went out to the warehouse,located the items,determined they did not match,and called the potential customer to tell her that information.The most likely result of Rose's efforts was:

Question

Quizplus · Accepted Answer

Rose's efforts to go out of her way to check on the potential customer's request and then calling her back to inform her of the result is likely to result in customer satisfaction. This level of personalized service can leave a positive impression on the customer and increase the likelihood of repeat business.

Rose Is a Telephone Order Taker for Brylane,a Catalog Retailer