In 1982,seven deaths occurred in the Chicago area; the only link between the deaths was that each of the persons had consumed Tylenol.It was found that the Tylenol packets had been laced with cyanide.Johnson & Johnson,the manufacturer of the drug,took immediate steps to distribute warnings to hospitals,distributors,and also did a nationwide recall of Tylenol products.It also halted Tylenol production and advertising.This is an apt example of:

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Johnson & Johnson's actions in response to the Tylenol crisis are an example of impression management, as they took steps to protect their brand's reputation and maintain public trust by acting swiftly and responsibly.

In 1982,seven Deaths Occurred in the Chicago Area; the Only