Research studies indicate that the _____ style of communication is more effective in both work-related and consumer contexts.
A) aggressive
B) nonassertive
C) assertive
D) defensive
E) nonverbal

Question

Quizplus · Accepted Answer

Research studies have found that assertive communication, which involves expressing oneself in a clear and respectful manner while also considering the needs and feelings of others, leads to better outcomes in both work-related and consumer contexts. Assertive communicators are more likely to be perceived as confident and trustworthy, which can enhance their influence and effectiveness in these settings. In contrast, more aggressive or defensive communication styles can alienate others and lead to unfavorable outcomes. Nonassertive communication may also be ineffective as individuals may not express their needs and opinions clearly enough.

Research Studies Indicate That the _____ Style of Communication Is