Kelly is disappointed with her team's performance,and in a team meeting says to her team in a strong,steady,and audible voice,"Folks,we've had a miserable pre-sales response,and I need you to buck up and tell me what you think we've been doing wrong".Kelly's communication style is:
A) aggressive.
B) discerning.
C) assertive.
D) defensive.
E) nonassertive.

Question

Quizplus · Accepted Answer

Kelly's use of a strong, steady, and audible voice shows that she is being assertive in her communication style. She is expressing her disappointment and asking for feedback from her team in a direct and confident manner. Aggressive communication would involve attacking or blaming the team, while defensive communication would involve making excuses or deflecting blame. Discerning and nonassertive communication do not accurately describe Kelly's style in this situation.

Kelly Is Disappointed with Her Team's Performance,and in a Team