According to researcher done on workplace incivility,customers who saw employee-to-employee incivility generalized negative behavior to others who work for the organization

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Research has found that customers who witness employee-to-employee incivility are more likely to generalize negative behavior to others who work for the organization. This can lead to a negative view of the entire company and potentially impact business outcomes.

According to Researcher Done on Workplace Incivility,customers Who Saw Employee-To-Employee