_____ refers to avoiding costly lawsuits by resolving conflicts informally or through mediation or arbitration.
A) Smoothing
B) Alternative dispute resolution
C) Value-added negotiation
D) Dissention
E) Preferential conflict settlement

Question

Quizplus · Accepted Answer

The term "alternative dispute resolution" refers to the various processes, including mediation and arbitration, that are used in place of traditional litigation to resolve conflicts and avoid costly lawsuits. Options A, C, D, and E are not accurate descriptions of this concept.

_____ Refers to Avoiding Costly Lawsuits by Resolving Conflicts Informally