Employees at Max Manufacturing strive to operate at a zero-defect level because each one of them gets publicly recognized for their individual and team accomplishments.This is an example of:
A) extinction.
B) positive reinforcement.
C) respondent behavior.
D) punishment.
E) negative reinforcement.

Question

Quizplus · Accepted Answer

The scenario describes positive reinforcement, which involves rewarding desired behavior to increase the likelihood of it being repeated in the future. In this case, the public recognition serves as the reward for operating at a zero-defect level, which encourages employees to continue striving for perfection.

Employees at Max Manufacturing Strive to Operate at a Zero-Defect