In setting goals,_____ is used when an organization wants to compare its performance or internal work processes to those of other organizations or to other internal units,branches,departments,or divisions within the organization.
A) evaluation and assessment
B) a performance criterion
C) benchmarking
D) formalized research
E) an estimate-based method

Question

Quizplus · Accepted Answer

Benchmarking is the practice of comparing one's own performance or processes to those of others considered best in class, with the goal of identifying areas for improvement and learning from the successes of others. Evaluation and assessment, a performance criterion, and formalized research may be part of the benchmarking process, but they do not encompass the entire practice. An estimate-based method is not typically used in benchmarking.

In Setting Goals,_____ Is Used When an Organization Wants to Compare