ISTA Airlines has had the worst record of flight arrivals.It is always late.However,because of the on-time or early arrival of all flights of ISTA Airlines in the last two weeks of November,Igor,the airline analyst at CBA Investments,rated the airline very favorably on arrival times in the annual report that he publishes every December.Igor seems to be exhibiting which of the following perceptual errors?
A) Self-serving bias
B) Central tendency
C) Contrast effect
D) Recency effect
E) Halo

Question

Quizplus · Accepted Answer

Igor is exhibiting the recency effect, which occurs when people give more weight to recent events or information when forming judgments or making decisions. Despite ISTA Airlines' overall poor record of flight arrivals, Igor is only focusing on the on-time or early arrivals in the last two weeks of November.

ISTA Airlines Has Had the Worst Record of Flight Arrivals