Sally is normally a very calm and composed manager,but the other day she raised her voice on the telephone.When staff heard her angry tone,they tried to figure out why she was upset.This is an example of
A)the halo effect.
B)contrast effects.
C)projection.
D)stereotyping.
E)attribution theory.

Question

Quizplus · Accepted Answer

This is an example of attribution theory, which refers to the process of making judgments about the causes of behavior. In this case, the staff are trying to attribute Sally's angry tone to a particular cause, such as a difficult situation with a client or personal stress.

Sally Is Normally a Very Calm and Composed Manager,but the Other