SCENARIO 1-4 An operations manager at a local distribution and supply warehouse wants to learn more about the major determinants of productivity,absenteeism,turnover and job satisfaction within her department.Although many options are available in gathering this information,she has decided to focus on individual-level,group-level and organization systems-level variables.
-Refer to Scenario 1-4.One of the individual level processes the operations manager will probably consider is
A)communication patterns.
B)perception.
C)levels of conflict.
D)human resource policies.
E)conflict resolution.

Question

Quizplus · Accepted Answer

Perception is an individual level process that can affect productivity, absenteeism, turnover, and job satisfaction. The way individuals perceive their work and their work environment can have a significant impact on their behavior and attitudes. The operations manager will likely consider factors such as job demands, job control, social support, and work-life balance, all of which can influence an individual's perception of their job and workplace.

SCENARIO 1-4 an Operations Manager at a Local Distribution and Supply