Consider Figure 21-2 above."F" refers to which of the following website design elements?
A)communication
B)commerce
C)customization
D)connection
E)context

Question

Quizplus · Accepted Answer

"Connection" refers to the ability of a website to create a sense of community or relationship between users and the website or between users themselves. This is represented by the "F" shape in the heat map, which shows that users tend to scan the upper part of the page horizontally, and then vertically down the left-hand side, creating an "F" shape. This indicates that users are looking for links and other elements that will help them connect with the website or with other users.

Consider Figure 21-2 Above