You respond by saying courteously, "You're absolutely right, and I am going to make it my business to be sure that never happens again." Which method have you used to handle the customer's objection?

Question

Quizplus · Accepted Answer

The method used to handle the customer's objection is "agree and neutralize" because you agreed with the customer's objection and neutralized it by promising to take action to prevent it from happening again in the future. This approach helps to build rapport with the customer and show that you value their feedback.

You Respond by Saying Courteously, "You're Absolutely Right, and I