Although many people love the self-service technology that allows Redbox to provide DVDs 24 hours a day,seven days a week,many people missed the personal interaction and recommendations from their local clerks from Blockbuster or an independent video store.Redbox confronted this issue by creating "Redblog," where customers could share their opinions,feelings,and experiences.This is an example of confronting the

Question

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Redbox created "Redblog" to address the inseparability aspects of services, which refer to the inability to separate the service from the service provider. In this case, Redbox's self-service technology eliminated the personal interaction and recommendations that customers received from clerks in traditional video stores. By creating a blog for customers to share their experiences, Redbox was able to provide some level of personal interaction and recommendations, thus addressing the inseparability issue.

Although Many People Love the Self-Service Technology That Allows Redbox