Fred White has just accepted a sales position with the ABC Health Maintenance Organization,a major provider of health care services.He had been selling medical supplies for some time and found that he understood how customers bought medical supplies.Which of the following is MOST LIKELY to be a characteristic of the health care services that Fred offers?

Question

Quizplus · Accepted Answer

The statement "A consumer may not have the ability to judge the quality of medical care service even after the service has been provided" indicates that health care services are subject to experience and evaluation limitations. This is due to the intangible nature of the service, which makes it difficult for consumers to evaluate its quality. Therefore, it is important for health care service providers to focus on building trust and reputation with customers, as well as providing clear and transparent information about their services.

Fred White Has Just Accepted a Sales Position with the ABC