Sterile Feral,Inc.is a nonprofit organization that catches wild or stray cats,and then neuters,vaccinates,and releases them back into the wild.The personnel of the nonprofit organization are caring people who love animals and try to do what they can to meet the needs of each cat they care for.The caring nature of the personnel relates to which service quality dimension?
A) assurance
B) tangibility
C) empathy
D) reliability
E) credibility
Correct Answer:
Verified
Q108: A person can establish expectations for a
Q115: Sarah has a toothache.She believes it may
Q117: Which of the following are high in
Q118: How a person establishes expectations for a
Q121: Sterile Feral,Inc.is a nonprofit organization that catches
Q122: As a dimension of service quality, knowledge
Q123: Sandy needs to have her car repaired.She
Q126: Arnett is looking for a new Internet
Q127: According to Figure 12-6 above,"A" represents which
Q137: As a dimension of service quality, the
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents