According to Figure 12-6 above,"B" represents which dimension of service quality?
A) reliability
B) assurance
C) tangibility (tangibles)
D) empathy
E) responsiveness
Correct Answer:
Verified
Q118: The dimension of service quality called _
Q124: As a dimension of service quality, the
Q127: The dimension of service quality called _
Q129: The dimension of service quality called _
Q130: The dimension of service quality called _
Q131: According to Figure 12-6 above,"C" represents which
Q132: As a dimension of service quality, the
Q135: As a dimension of service quality,responsiveness is
A)the
Q137: As a dimension of service quality, the
Q139: The dimension of service quality called _
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