Changes in the services industry in the future will primarily be driven by three factors.They are: (1)technological development; (2)__________;and (3)the social imperative for sustainability.

Question

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The improved understanding of service delivery and consumption will be a vital factor in driving changes in the services industry. As customers become more knowledgeable and demanding, service providers will need to develop a better understanding of how to deliver services effectively and efficiently. This will require a focus on areas such as customer satisfaction, quality control, and process improvement. Technological development and the social imperative for sustainability will also be important factors, but the improved understanding of service delivery and consumption is likely to be the most immediate and impactful driver of change.

Changes in the Services Industry in the Future Will Primarily