Until 1996,U.S.carmakers sent very few right-hand-drive cars to Japan while German car makers exported several models with the steering wheel on the right to accommodate the way the Japanese drive their cars on the left side of the road.American car manufacturers could blame their failure to a great degree on

Question

Quizplus · Accepted Answer

The passage states that American car manufacturers sent very few right-hand-drive cars to Japan, indicating that they did not tailor their products to the critical factor of the Japanese driving on the left side of the road. This suggests a failure to satisfy customer needs on a crucial factor, making choice C the best answer.