Tony Hsieh, CEO of Zappos, offers $2,000 to anyone who
A)identifies a completely new market segment with a product to match it.
B)finds a way of improving service to online customers.
C)takes the customer loyalty training class and decides to quit anyway.
D)finds a shoe-related product that Zappos does not already carry.
E)creates a humorous theme for one of the monthly company meetings.

Question

Quizplus · Accepted Answer

Tony Hsieh offered $2,000 to employees who completed the customer loyalty training class and decided to quit, as a way to ensure that those who stayed were truly committed to the company.

Tony Hsieh, CEO of Zappos, Offers $2,000 to Anyone Who