One of the ways that Air Products and Chemicals Inc. focuses on opportunities through its customer loyalty process is to
A) identify areas of weakness among its sales force.
B) segment customers based on a loyalty index.
C) prioritize sales strategies with business objectives.
D) identify and foster organizational buy-in on critical customer requirements.
E) place an emphasis on external communications.

Question

Quizplus · Accepted Answer

Air Products and Chemicals Inc. focuses on opportunities through its customer loyalty process by identifying and fostering organizational buy-in on critical customer requirements. This approach ensures that the company aligns its efforts with the needs and expectations of its customers, enhancing customer satisfaction and loyalty.

One of the Ways That Air Products and Chemicals Inc