The most important step in developing customer loyalty is
A) listening to customers.
B) classifying customers on a loyalty index.
C) communicating customer classifications to employees.
D) focusing on opportunities.
E) taking action and sustaining improvement.

Question

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The Answer of The most important step in developing customer loyalty is
A) listening to customers.
B) classifying customers on a loyalty index.
C) communicating customer classifications to employees.
D) focusing on opportunities.
E) taking action and sustaining improvement.

The Most Important Step in Developing Customer Loyalty Is