In the final step of sustaining improvement, Air Products and Chemicals Inc.
A) listens to customers.
B) drives more customer-segment-based information and actions.
C) classifies customers on a loyalty index.
D) focuses on opportunities.
E) communicates customer classifications to employees.

Question

Quizplus · Accepted Answer

Air Products and Chemicals Inc. focuses on driving more customer-segment-based information and actions as a final step to sustain improvement, ensuring that they tailor their strategies to meet specific customer needs effectively.

In the Final Step of Sustaining Improvement, Air Products and Chemicals